Canvas global service disruption update
May 8, 3:00 pm
UPDATE relating to Canvas standing, last exams and project due dates
Thank you on your continued persistence as we responded to the latest global Canvas LMS service disruption. We perceive the inconvenience this outage induced throughout last weeks and admire your flexibility as we work to reduce its impression.
Canvas standing
At this time, Canvas is operational, and the login hyperlink has been re‑enabled on my.utsa.edu. University groups are persevering with to observe the system carefully in coordination with the seller.
Logging again into Canvas
As a finest follow, please clear your browser cache and cookies earlier than utilizing Canvas. If you have been logged in when the outage occurred, sign off, then clear your cache and cookies earlier than logging again in.
Updated educational deadlines and finals
As introduced yesterday, night assignments and exams that will have been impacted by the disruption have been rescheduled:
- Assignments due between Thursday (May 7) after 3 pm and Sunday (May 10) at the moment are due Thursday, May 14 by 5 pm (CDT). You could submit them earlier in case you select.
- Final exams initially scheduled for Friday, May 8 will now happen on Thursday, May 14 of their unique modality, location and scheduled time.
Please consult with the updated final exam schedule here.
What has not modified
- Exams or assignments accomplished previous to the disruption at 3 pm on Thursday, May 7, are usually not impacted and don’t must be repeated or resubmitted.
- As lengthy as Canvas stays operational by the weekend, exams and assignments which can be to be taken on May 11, 12 and 13 and assignments due on nowadays will stay as beforehand scheduled.
- Commencement ceremonies on Saturday, May 16 will proceed as deliberate.
Scheduling conflicts
If you might have a beforehand scheduled dedication (resembling work or journey) that conflicts with the rescheduled examination time on Thursday, May 14, please contact your teacher as quickly as potential to debate choices. Faculty have been requested to be versatile and make cheap lodging for unavoidable conflicts.
Support sources
If you want assist, please entry the college’s well-being resourcestogether with Wellness 360 and the TimelyCare app. For pressing conditions, name the Crisis Helpline at 210-458-4140. Student Assistance Services They may allow you to navigate educational and private challenges by providing steerage, sources, and assist.
If you expertise any points after logging again into Canvas, please contact Academic Innovation at [email protected] or UTS at both [email protected] or 210-458-5555.
Looking forward
The college is monitoring the state of affairs to find out if any modifications could also be wanted for the upcoming summer season session. Additional data will probably be shared if changes are required.
We stay dedicated to supporting your educational success and well-being. Please proceed monitoring UT San Antonio Today and the college’s official social media channels for updates.
May 8, 8:15 am
UPDATE relating to Canvas device availability
As a part of our ongoing response to the latest Canvas global disruption, some Canvas-related instruments, options and integrations are at the moment being reconfigured.
At this time, full performance has not but been restored. Our groups are actively working to revive full performance as shortly and safely as potential. We ask that you simply please keep away from utilizing impacted instruments till additional discover.
As a typical finest follow, we additionally advocate clearing your browser cache and cookies previous to utilizing Canvas LMS.
Additional updates relating to last exams and different particulars could be discovered under.
Thank you on your persistence and understanding.
May 7, 8:00 pm
UPDATE relating to the continued global Canvas service disruption
As a part of the college’s response to this challenge, the Canvas login hyperlink has been briefly disabled whereas Tech Solutions (UTS), Academic Innovation and Canvas vendor assist groups work to resolve the state of affairs as shortly and securely as potential.
We perceive that Canvas accommodates class notes, lectures, and different necessary data that you might want to take your finals and full your programs.
To assist decrease disruption to college students throughout last exams, all assignments and exams which can be due on or earlier than Friday, May 8 on the tutorial campus will probably be rescheduled for a close to future date.
As shared earlier immediately (under), this surprising service disruption won’t negatively impression college students’ last assignments or grades. We intend to speak a revised schedule for assignments and exams as quickly as potential and can share an update on Friday. Further, for individuals who are graduating subsequent week, graduation ceremonies will proceed as deliberate.
Faculty with impacted assignments and exams immediately and tomorrow will obtain further steerage from their schools and educational management relating to scheduling and subsequent steps within the coming days.
For college students and school with assignments, exams or coursework scheduled after Friday, please proceed to observe your college electronic mail carefully for added updates and directions as we work by this case.
We perceive the inconvenience and concern this outage has induced throughout last weeks and admire your continued persistence and adaptability.
Mental well being and well-being companies can be found for all college students, college and employees. Students who want assist throughout this time are inspired to entry university well-being resourcestogether with Wellness 360, the Crisis Helpline Student Assistance Services and the TimelyCare app, which supplies psychological well being assist sources for UT San Antonio college students.
UT San Antonio workers have free and confidential entry to the Employee Assistance Program, together with a Helpline, in addition to further mental health and wellness resources.
We will proceed offering updates as extra data turns into accessible. If you might have questions, please contact Academic Innovation by way of electronic mail at [email protected] or Tech Cafe by way of electronic mail at [email protected] or by telephone at 210-458-5555.
Thank you on your persistence and understanding as we work to resolve this challenge.
May 7, 5:50 pm
The college is conscious of a global Canvas service challenge at the moment stopping customers from logging into the appliance. The reported points are impacting a number of instructional establishments throughout the nation.
Tech Solutions (UTS) and Academic Innovation assist groups are actively working with Canvas vendor assist towards decision as shortly as potential, though it’s potential the problem could take an extended time frame to completely resolve. We perceive that is an particularly difficult time of the semester with finals and end-of-term assignments underway. We are analyzing what different choices will probably be made accessible to assist completion of the semester and can proceed to remain in communication as we be taught extra.
It is necessary for college students to know that this surprising service disruption will under no circumstances negatively impression last assignments or grades.
What you must do:
- Do not try and login to, work together with or reply throughout the Canvas system till additional discover.
- Watch for phishing emails, texts and telephone calls. We are already receiving reviews of fraudulent messages claiming to have the ability to restore entry to Canvas. Do NOT click on hyperlinks in unsolicited emails claiming to be from Canvas, Instructure or UT San Antonio IT. Please contact Tech Cafe by way of electronic mail [email protected] or by telephone at 210-458-5555 to validate any emails, hyperlinks or telephone calls chances are you’ll obtain.
- Continue to observe official college communications for updates relating to Canvas system standing.
Again, we are going to proceed offering common updates as we monitor this case carefully. If you might have further questions, please contact [email protected] or chances are you’ll join with Tech Cafe by way of electronic mail [email protected] or by telephone at 210-458-5555.
