A fan’s problems re-selling March Madness tickets on StubHub goes viral

ST. LOUIS, Mo. (First Alert 4) – At practically 3 million views, an Illinois sports activities fan’s publish on X about bother re-selling March Madness tickets on StubHub has gone viral.

Dozens of others posted within the feedback that they’ve had problems promoting occasion tickets on the platform, too.

“It’s crazy how many people say they’ve experienced something similar,” stated JR Boudouris, a Rochester, Illinois basketball coach and fan.

The publish shouldn’t be about March Madness. It’s about ticket insanity that Boudouris says occurred when he tried to resell 4 tickets on StubHub that he stated he bought for the St. Louis March Madness video games for $2,000. He says the tickets had been initially bought by the NCAA web site and Ticketmaster.

“Sold all four on March 15, they sold really quickly,” he informed us.

Boudouris says he obtained emails from StubHub stating, “Thank you for delivering the tickets.” But proper after the video games had been performed, he obtained emails stating, “The buyer canceled this sale because they received the wrong tickets.”

“I guess my biggest hang-up with this whole process is, A, that I got emails confirming they were delivered, and B, received no notification from the buyer or StubHub that there was any issue, because I would have cleared it up immediately,” he stated.

Plus, Boudouris says StubHub charged him a $600 penalty.

“Almost treating me like I did something deceptive or criminal, and then punishing me financially,” he stated.

Boudouris filed a dispute, and confirmed us emails from StubHub saying, “you were not at fault” and that it will credit score him for the sale. But when he hadn’t obtained the funds, he posted about it on X and it went viral.

“I got a lot of positive feedback from people saying, ‘This has happened to me,’” he stated.

We requested ticket reselling skilled Andrew Vitale with QuickAsyst for recommendation for ticket sellers utilizing any reselling platform.

Vitale says take your time to ensure there aren’t any errors within the occasion, date, or seats that you simply publish. And ensure you’ve obtained affirmation that the tickets had been each transferred and accepted prematurely of the occasion.

“If you wait until the day of the game and realize your tickets haven’t been accepted, you might be in a difficult situation compared to if you had checked in maybe a week or so in advance,” Vitale stated.

And he says doc each step of the transaction.

“Always document everything, take screenshots of when you have that email or tickets being accepted or transferred. That’s the best proof you can have as a seller if you run into a situation like this,” I urged.

Boudouris says he had used StubHub to purchase and promote tickets up to now with none points. But he says he will not use the platform once more.

“I’m a public school employee, I have four kids. So money is important. But maybe even more so, I just wanted to bring awareness to this,” he stated.

We contacted StubHub, which despatched us a press release studying:

“StubHub is aware of Mr. Boudouris’ experience and we are actively working to resolve his case. We have requested documentation from him confirming the correct tickets were transferred, and we are awaiting that proof. The moment we receive it, we will review it immediately, and if it confirms he fulfilled his order correctly, we will reverse all charges and pay him in full. Our goal is always to make things right, and that commitment stands here.”

Since greater than two dozen folks commented on Boudouris’ X publish that they, too, had points promoting occasion tickets on StubHub, we requested the corporate in regards to the sellers’ issues {that a} monetary penalty is unfair.

A StubHub spokesperson responded that customers should settle for the platform’s vendor settlement that penalties are charged if consumers do not obtain the appropriate tickets, and that cash funds its FanProtect Guarantee. The spokesperson writes that the ticket switch course of includes a number of platforms, they know it isn’t at all times simple, and that the corporate is dedicated to enhancing how they impart with sellers in order that conditions like this are as clear as potential.