City of Boston to Host First Ever 311 Day
Event will present residents a chance to be taught extra about City companies and get related to assist
Mayor Michelle Wu and Boston 311 introduced 311Daya nationally acknowledged day that Boston has designated to thank constituents who assist preserve Boston transferring. The occasion may even assist residents higher perceive the City’s non-emergency service 24/7 hotline and the function it performs in connecting constituents to City companies. Boston 311 Day can be held on Wednesday, March 11, from 4:00 pm to 5:30 pm on the Mattapan Branch of the Boston Public Library.
“When Boston residents need help or have a question, 311 is often their first call,” mentioned Mayor Michelle Wu. “This vital service connects our communities directly to City Hall and keeps our neighborhoods running smoothly. 311 Day is an opportunity to recognize the team that makes that connection possible while also inviting residents to learn more about how they can use this resource to stay informed and engaged.”
Boston 311 is a free service that connects residents with the City of Boston for non-emergency help and data. Residents can report points like damaged streetlights, discover their trash assortment schedule, or get related to the suitable City division, amongst different companies.
In 2025, Boston 311 dealt with greater than 290,000 calls and managed over 470,000 particular person instances. The high considerations reported by constituents have been parking enforcement (over 60,000 instances), road cleansing (20,245 instances), and trash storage (20,086 instances). Residents additionally submitted greater than 145,000 data requests, with trash pick-up inquiries main the record (12,784 requests), adopted by almost 5,000 requests to schedule mattress pick-ups.
During 311 Day, residents can meet City employees, watch a stay demonstration of a 311 name to see how requests are triaged, submit 311 requests in actual time, learn the way City companies reply by means of the Bos:311 app, and luxuriate in free refreshments and giveaways. The Mayor’s Office of Neighborhood Services neighborhood liaisons can be current to join straight with constituents.
“311 is the front door to city services. Boston 311 Day is about opening that door wide to ensure every neighbor feels heard and supported,” said Irgi Budo, Director of Boston 311. “Our team is not just here to process requests, but here to build relationships and solve problems in real time. I encourage everyone to stop by to grab a 311 branded tote bag, refreshments, meet our team, and see how we can work together to keep Boston thriving.”
“311 Day is about making City Hall more accessible and responsive to every resident. When people understand how to connect with us and see how their requests are handled, it builds trust and strengthens our communities,” mentioned Brianna Millor, Chief of the Community Engagement Cabinet. “We’re excited for the 311 team to showcase the work behind the scenes to ensure residents know their voices are heard and valued.”
Events like 311 Day mirror the City’s broader effort to convey City Hall out of City Hall and make it simpler for residents and households to join with City companies and sources. Building on the Mayor’s Office Hours, this occasion will create a welcoming house the place residents can meet City employees, ask questions, and get assist navigating companies in actual time. Meeting residents the place they’re creating extra alternatives for direct engagement with City employees and the companies that assist on a regular basis wants.
For extra data and updates, go to boston.gov/311daycontact Boston 311 at 617-635-4500, or name 311.
