NZXT agrees to let customers keep their rental PCs in class-action settlement
The grievance additionally claimed that the plaintiff obtained a desktop with an RTX 4090 as an alternative of the anticipated RTX 4080 Super. Further, it alleged {that a} Fragile consultant instructed a plaintiff that he might purchase the PC after renting. This is regardless of a NZXT consultant beforehand confirming through Reddit that Flex is not a rent-to-own program.
Settlement settlement
In lieu of a trial, on April 7, NZXT and Fragile reached a settlement settlement [PDF] for a category of 19,322 customers [PDF]as first noticed by Gamers Nexus. The phrases of the settlement are pending approval from a choose.
The would enable some customers to personal the PCs that they rented in the event that they meet sure necessities, together with having signed up for Flex on or earlier than 2024 and by no means obtained an upgraded PC, or if “their accounts are more than 90 days delinquent as of March 30, 2026 and they signed up for the NZXT Flex Program agreement between October 29, 2024, and June 1, 2025.” The worth of the PCs that customers can keep is “approximately” $1,216,129.02, the settlement says.
The remainder of the proposed settlement consists of a $923,117.92 debt forgiveness pool that may present up to $5,000 to members who’re 90 days late on funds, plus a $1,450,000 settlement money fund.
Finally, NZXT agreed to change its enterprise practices by attempting to “prohibit social media influencer advertisement campaigns from making statements that customers have an ownership interest in NZXT Flex PCs,” utilizing totally different model names for its rental PCs and PCs that may be owned (one thing that NZXT has completed since December 2024).
The PC firm additionally dedicated to offering “accurate specifications and performance statistics” for its rental PCs and requiring customers to verify that they know Flex is not a rent-to-own program earlier than subscribing.
Finally, NZXT will replace Flex’s web site to “prominently” inform customers that they’ll use software program to switch their knowledge from one rental PC to one other rental PC without spending a dime.
NZXT agreed to preserve these practices till December 31, 2027.
Ars Technica reached out to NZXT for remark, however didn’t hear again earlier than publication. We’ll replace the story if we obtain a response.
